Order Cancellation
Returns
Refunds

 
Order Cancellation

You can request to cancel your order, provided that it has not already shipped.

In addition;

  1. The cost of materials already committed (cut, etched, stitched, et cetera) for any custom requests will still be charged.
  2. Any design costs for customisation will not be refunded.

In all instances, a cancellation fee of 10% will be deducted for any PayPal or Credit Card refunds (this is to cover processing and all non-refundable charges).

 
Returns

Please contact office@roll.nz to discuss the reason for the return and eligibility. "Changing your mind" is not a valid reason.

We completely agree with and will always (happily) comply with the New Zealand Consumer Guarantees Act.

Shipping

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the shipping costs will be deducted from it.

 
Refunds (if applicable)

If your refund request is approved, then your refund will be processed, less a 10% cancellation fee for PayPal and Credit Card transactions (as detailed above).

All refunds will exclude any shipping costs incurred.

Refunds will be automatically applied to your original payment method.

Note: Due to circumstances beyond our control the exchange rate may change, PayPal may also charge you additional fees as per their terms.